coach mike rectangle

 
Hunt Club Expert

Coach Mike Edelstein 

Managing Director - Customer Success Advisory

Hunt Club is a new type of search firm that seamlessly integrates service, tech, and network effects to help companies find visionary talent and build stronger teams. 

As an Expert in the Hunt Club community, I am thrilled to extend my expertise and experience to the Hunt Club community. Some of the areas I can be helpful:

  • Define what a great Customer Success leader looks like and the skill sets required to be successful before you kickoff a search
  • Get you introduced to the right candidates in my network
  • Aid in screening and vetting your CS candidates 
  • Review and advise on how to build and grow a successful CS team

Stop guessing on talent. Hire using proven Experts and their networks.

 

About Coach Mike   

Coach Mike is an accomplished leader in Enterprise SaaS Customer Success with 25 years of experience. As a Managing Director at WestCap, he designs and leads a Customer Success Advisory Practice for portfolio companies, leveraging his extensive background in building and scaling Customer Success teams across various industries. His focus is on driving revenue retention, expansion, and customer satisfaction through innovative methodologies and effective team management.

  • Leads the Customer Success Advisory Practice at West Cap
  • 25 years of experience building and leading Customer Success teams, including roles at Thomson Reuters, early-stage startups, and Salesforce, where he supported high-tech strategic enterprise customers.
  • Successfully managed multi-million-dollar training and retention initiatives, focusing on user adoption programs and large-scale implementations to drive product usage and business value.
  • Adjunct professor at the University of San Francisco Graduate School of Management and a member of their Customer Success Advisory Board, as well as a virtual instructor for SaaSy Sales Leadership.
  • Known for developing efficient workflows for Customer Success Managers, enabling them to establish outcome-based relationships with executive stakeholders.